4 posts
We recently had a request to do something about the conversation summary in Dynamics 365 Contact Center. The summary itself is working well, but they wanted to be able to edit before saving, and autom…
It's another beautiful day for Dynamics 365 Contact Center, it's brimming with hope and flawlessly implemented business processes. But for some weird reason you can't find out how to withd…
Record identification rules is a work stream function where the system will try to match a customer and case to a new conversation. These rules are defined by... drumroll please... creating a fetchxml…
I promise that at some point I will write about something other than issues and bugs Today I'm gonna tackle an issue where a bot will get disconnected from Contact Center / Customer Service seemi…