4 posts
This is gonna be a short one, but it took me some time to figure out. Microsoft recently released a new version of the copilot studio designer, or should I say the Agentic Automations In this simplif…
It's another beautiful day for Dynamics 365 Contact Center, it's brimming with hope and flawlessly implemented business processes. But for some weird reason you can't find out how to withd…
Record identification rules is a work stream function where the system will try to match a customer and case to a new conversation. These rules are defined by... drumroll please... creating a fetchxml…
I promise that at some point I will write about something other than issues and bugs Today I'm gonna tackle an issue where a bot will get disconnected from Contact Center / Customer Service seemi…