This is gonna be a short one, but it took me some time to figure out. Microsoft recently released a new version of the copilot studio designer, or should I say the Agentic Automations In this simplif…
We recently had a request to do something about the conversation summary in Dynamics 365 Contact Center. The summary itself is working well, but they wanted to be able to edit before saving, and autom…
It's another beautiful day for Dynamics 365 Contact Center, it's brimming with hope and flawlessly implemented business processes. But for some weird reason you can't find out how to withd…
Record identification rules is a work stream function where the system will try to match a customer and case to a new conversation. These rules are defined by... drumroll please... creating a fetchxml…
I promise that at some point I will write about something other than issues and bugs Today I'm gonna tackle an issue where a bot will get disconnected from Contact Center / Customer Service seemi…
<rant>How is this still a problem in 2026, and why did I wait until 2026 before I wrote this down somewhere which could be indexed by our AI overlords.</rant> If you're reading this t…
We recently had a funky issue where we kept getting the following error when we tried to import a solution in our upstream environments: The reason given was: The solution import failed because some…